• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.

• Create detailed, comprehensive and well-structured test plans and test cases.

• Estimate, prioritize, plan and coordinate testing activities.

• Identify, record, document thoroughly and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Develop and apply testing processes for new and existing products to meet client needs.

• Coordinate with software developers and execute feature-specific test cases

• Use postman to test API’s working correctly.

• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.

• Monitor debugging process results and Review product design specifications and ensure they meet client\'s requirements

• Investigate the causes of non-conforming software and train users to implement solutions.

• Track quality assurance metrics, like defect densities and open defect counts

• Stay up-to-date with new testing tools and test strategies (TFS)

• Support clinical studies by validating data collection processes.

• Participate in risk management meetings.

•Managed two teams of a total 12 people with customer support/ troubleshooting and user workstation configuration which reduced user downtime by 25%.
•Supervised and trained a team of 12 in customer support operations, basic network operations, planning and procedures decreasing project execution time by 30%.
•Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable.
•Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal condition
•Execute test plans and create test reports to describe program evaluation, testing, and correction.
•Responsible for providing support to Inside customers around the globe for FamilyTime App, a parental control app by YumyApps that is officially available on both Google and Apple store.
•Providing general and technical support to clients via Live Chat and Emails while in some cases via Phone calls as well.
•Assisting customers in installation of app, resolving issues faced by the customers, converting visitors into customers and forwarding issues and customer’s feedback to Development team.
•Helping higher management in defining strategies that can help in grow business, devising ways for better customer support, and generate QA reports by doing a manual test of the applications.

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed

• Helping CS teams to deliver the best customer care experience.
• Make sure that the Call Centers team is following and implementing the processes and procedures that agreed in the company policy.
• Analyzing the customer complaints for “individual & business\" segments to identify the root cause and propose a solution with the relevant department.
• Monitoring and measuring the quality of the performance for call centers and support them to improve their work.
• Representing the customer care department for any new product/ services.
Conducting a weekly survey to get the statistic regarding the call center agents\' performance/weakness and prepare a development programs accordingly.
• Preparing a weekly report to the higher management.
• Validate and make sure of any message will send to Zain customers.

• Answer Zain Customers\' calls as well as assist customers who have specific inquiries.
• Solve customer’s problems and complaints.
• Responsible to satisfy customer and maintain good image for the company.
• Support other tasks assigned by customer service team leader or and manger.
• Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company\'s Information Security Policies.

• Responsible for conducting market research on foreign contracts in bidding phases.
• Manage a small team of twelve purchasing agents in Paris, Tokyo, New York, and Beijing.
• Plans, assigns, manage, and reviews purchasing and contracts administration functions.
• Conducts research, analyzes data, and develops and recommends the allocation of resources, internal standards and policies, and controls and procedures for the Purchasing and Materials Department.
• Responsible for procurement of all office supplies. Commodities: computer paper goods, and office furniture\'s etc.
• Researched products and suppliers, negotiated contracts, and delegated projects to others in the department
• Handled strategic and tactical consulting.
• Develops specifications, reviews proposals, recommends awards, and performs follow-up procedures to ensure delivery of goods and services under contract terms.
• Manages activities related to the issuance of purchase orders. Prepares and reviews Requests for Proposals (RFPs), specifications, and related reports.
• Obtain competitive quotes Submit purchase orders, expedite critical path requisitions.
• Interface with all departments to facilitate effective communication.
• Manage invoice reconciliation; interact with accounts payable.
• Communicate status of order from approval through delivery.

• Meeting quality service cleanliness standard on all shifts without supervision.
• Interviewing and selecting crew people and conducting crew orientation.
• Training crew trainer and helping to train manager trainees and swing manager.
• Recording documentation in employee personal files.
• Giving input on crew performance reviews.
• Completing weekly inventories and statistical reports.
• Maintaining restaurant safety awareness and safety records.
• Using proper security and verification procedures when handling deposits.
• Executing crew incentives and enthusiasm calendar activities.
• Collecting Information and handling situation when any incidents occur on the shift.
• Helping to budget and control assigned P&L line items.

• Frequently talking to customer to measure and improve there satisfaction with their satisfaction with their McDonald’s experience.

• Maintaining critical standards for holding times, service speed and quality, raw product and finish product quality, cleanliness and sanitation.

• Responding to changes in volume patterns and promotional activities by planning and making adjustments as needed to ensure operational standards are maintained.

• Controlling labor, waste, cash and yield while managing shifts (Managing the cost of day-to-day shift control)

• Knowing and enforcing all appropriate personnel polices, labor laws, security and safety procedure

• Following up on procedure that support sales-building promotions during the shift

• Managing customer complaints

• Supervising of delivery of raw products

• Completing assigned daily paperwork, including inventories, cash sheet, drawer counts, and deposits.